Included in every plan: your own branded app.
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For pet care businesses that want loyal customers
Keep pet parents coming back
RunLoyal helps you turn one good visit into a lasting relationship, with your own branded app, photo and video updates, and rewards that make coming back the easy choice.
96.5%*
Rolling retention for customers using 3 or more add-ons.
Where loyalty slips
Pet parents don't leave loudly. They just stop coming back.
A great visit doesn't guarantee a second one. Somewhere between drop-off and their next decision, silence creeps in, no photo, no message, no reason to think of you first. RunLoyal closes that gap with a branded app, real updates, and rewards that keep you part of their routine, not just a good memory.
- Photo and video updates they actually open
- Your own branded app, not a stranger's
- Memberships and rewards that keep them choosing you
- Report card sent
- Membership renewed
- Rebooking reminder sent
See it for yourself
This is the moment they choose you again.
Not a discount code. A photo that proves their dog had a great day, and your name on the app that sent it.
This is what pulls a pet parent back. Not a discount code, not an email campaign. A photo that proves their dog had a great day, sent from an app with your name on it.
Included in every plan: your own branded app, and report cards that send this automatically.
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01
Your branded app
Be in every pet parent's pocket
Your own white-labeled app, included in every plan, puts booking, rebooking, updates, and rewards under your name and logo, not a generic vendor app. Every message and photo reaches the pet parent through your brand, not someone else's.
About the branded app
02
Report cards and photo updates
Let them see the day they missed
Pet parents miss their dogs while they're in your care. Send report cards with photos and video, enhanced automatically, so a busy staffer can send something warm in seconds.
About report cards
03
Memberships and loyalty
Make coming back the easy choice
Memberships and prepaid packages turn intent into a standing commitment, and loyalty rewards and account credits quietly reward the families who keep choosing you. Together they shift the default from "where should we book this time" to "we already have a plan with them."
About packages and memberships
More ways
More ways RunLoyal builds loyalty
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Self-service booking
Rebooking is one tap in your app, so the next visit is easy to say yes to.
See the business portal -
Consistent care notes
Staff see feeding, medication, and behavior notes every time, so each visit feels personal.
See StaffApp+ -
Fast, friendly check-in
A smooth arrival sets the tone for the whole visit.
See Frontdesk Kiosk -
Review requests
Turn your happiest regulars into the reviews that reassure the next family.
See customer stories -
Email and SMS
Stay in touch between visits with updates and offers that feel useful, not spammy.
See the platform
What customers say
Real loyalty from real pet care facilities
Google review · On retention
“They are the reason we retain so many clients! … Our clients are always telling us how much easier it is to schedule, pay and overall manage their pets.”
Google review
Retention FAQ
Questions about keeping pet parents loyal
A demo is the fastest way to see it on your own services and customers.
By keeping you present between visits. Your own branded app, report cards with photos, memberships, and loyalty rewards give pet parents both an emotional and a practical reason to keep booking with you rather than trying someone else.
The branded app is the foundation, since every touchpoint reaches families under your brand. Report cards and photo or video updates build the emotional bond, and memberships plus loyalty rewards make rebooking the default.
Yes. Retention tools work across all four. Report cards suit boarding and daycare especially, while memberships and rewards fit recurring grooming and training just as well.
You send report cards with photos and video through your branded app, enhanced automatically so they are quick to create, and you can offer live camera viewing so families check in on their own.
Ready when you are
Loyalty is not luck.
It is what happens when a pet parent can see their dog's day, rebook in a tap, and feel like a regular. RunLoyal gives you the tools to earn it.