Frequently asked questions about RunLoyal

RunLoyal is built specifically for pet care operations: lodging and playgroup management, vaccination tracking, groomer calendars, and a branded app under your own name, rather than generic scheduling software adapted to fit.

A team with real time on the floor in this industry, many have run a front desk, worked a grooming table, or done the early mornings and late pickups themselves, alongside people who know how to build software properly. See Why RunLoyal for the full story.

Your app's name, logo, and brand colors are applied to the app shell, so it matches your facility's identity. No design or development experience is required, you provide the assets and RunLoyal applies them.

Included in every plan, at every location, no upcharge.

Book appointments, pay, view report cards, manage memberships and packages, and communicate with your staff, all under your facility's name.

Yes. RunLoyal connects to other tools through integrations including Zapier, and includes native Push Marketing for email and SMS campaigns, plus a Mailchimp integration for more advanced campaign work.

Yes, Dynamic Pricing is available as an add-on, letting rates adjust for peak dates and demand rather than staying fixed year-round.

Scout AI is RunLoyal's suite of AI tools built into the platform: writing report card notes and messages, enhancing photos, and spotting scheduling trends. Vaccination record verification (Vax Verify) is part of the suite and is available as a paid add-on; the rest of the suite is part of your platform.

Yes. Memberships and packages are both supported, sold and managed through your branded app.

Yes. Deposits can be a percentage per night, a flat amount per night, or one flat fee for the whole booking, and cancellation and no-show fees are configured separately from each other, applied automatically to the invoice.

Yes, as a $29/mo add-on covering 2,000 messages, with additional messages billed at $0.02 each.

Yes, you set the time your daily card batch closes and funds, matching your actual hours of operation.

Yes, basic data import is included in the setup fee, whatever system you're moving from.

RunLoyal provides U.S.-based customer support by phone and email. · exact hours to be confirmed before publish

Most of RunLoyal runs on devices you likely already have. Frontdesk Kiosk specifically requires an iPad and is available as an add-on.

Yes, with playgroup assignment, temperament evaluations, and vaccination alerts built for the daily rhythm of daycare. See dog daycare software.

Yes, with groomer calendars, client and pet records, and StaffApp+ built separately for salon and mobile teams. See pet grooming software.

Yes, with centralized reporting, role-based permissions, and consistent branding across every site from one account. See franchise and multi-location software.

Both are supported, dog parks and bars with membership check-in and capacity management, and training with class scheduling and progress tracking. See dog park software and dog training software.