Support

Application Support Intern / Junior Support Engineer

Coimbatore, India Full-time / Internship Onsite Freshers / 0–2 years

About the role

We're looking for curious, technically-minded freshers to join our Customer Support team as Application Support Interns. This is a great entry point into the tech industry — you'll learn how real-world software applications work, get hands-on with troubleshooting tools, and grow into a confident support professional with mentorship from our experienced L2 and engineering teams.

No prior work experience required — just a solid technical foundation, willingness to learn, and a passion for solving problems.

What you'll do

Technical support & troubleshooting

Handle incoming support tickets and assist customers in resolving common application issues
Learn to use logs, browser developer tools, and monitoring dashboards to diagnose problems
Escalate complex issues to senior engineers with clear descriptions and steps to reproduce
Follow up with customers to confirm issues are resolved

Problem solving & learning

Understand the patterns behind recurring issues and suggest observations to the team
Learn to read error messages, API responses, and basic stack traces
Participate in root cause analysis discussions led by senior engineers

Customer communication

Respond to customer queries in a professional, empathetic, and timely manner
Translate technical findings into simple language for non-technical customers
Document conversations and outcomes clearly in the ticketing system

Documentation & knowledge sharing

Write up solutions to issues you've resolved for the team knowledge base
Help keep internal troubleshooting guides and FAQs up to date
Share learnings with peers to help the whole team improve

Team collaboration

Work alongside senior engineers and learn from mentoring sessions and code walkthroughs
Participate in team stand-ups, training sessions, and retrospectives
Contribute ideas for improving support processes

Who we're looking for

Education & background

Fresh graduate (B.E. / B.Tech / B.Sc.) in Computer Science, IT, or related field
Students in final year may also apply for internship roles

Technical foundation (you should have some familiarity with)

Basic understanding of how web applications work (client-server model, APIs, HTTP)
Ability to read and understand error messages and logs at a beginner level
Familiarity with SQL basics and relational databases
Exposure to any ticketing or project management tool (Jira, Trello, etc.) is a bonus
Basic scripting knowledge (Python or Bash) is a plus, not a requirement

Soft skills

Strong written and verbal communication in English
Genuinely curious and a self-starter — you enjoy figuring out how things work
Patient, empathetic, and customer-focused
Comfortable asking questions and admitting when you don't know something
Organized and able to manage a few tasks at the same time

What you'll gain

Hands-on exposure to enterprise SaaS applications and real customer issues
Mentorship from experienced L2 engineers and engineering teams
Structured learning path with clear growth milestones
Experience with industry-standard tools: Zendesk, Jira, monitoring platforms
Foundation to grow into an L1 → L2 → Senior Support Engineer career track
Certificate of completion / pre-placement offer (PPO) based on performance (for interns)

Nice to have

Personal projects, college coursework, or hackathon experience involving web apps or APIs
Any internship or part-time experience in a customer-facing or technical role
Familiarity with cloud platforms (AWS, GCP, Azure) even at a conceptual level
Interest in DevOps, monitoring, or site reliability topics

Cultural expectations

We prioritize the well-being of both our pet care providers and the pets they care for. This means being responsive and available when they need us, which includes holidays, weekends, and occasional late hours.
We have an unyielding commitment to serving our customers, working diligently until they are fully satisfied.
We focus on attention to detail and quality in everything we do, ensuring excellence in our products and services.
We are passionate about building something extraordinary and revolutionizing the pet care industry with our innovative solutions.
A love for pets is at the heart of what we do.

Benefits

Opportunity to work with cutting-edge technology.
Fast-paced and dynamic work environment.
Chance to make a real impact on a growing company.

Our values

KindnessWe assume positive intent, celebrate each other, and call out bad acting when we see it.

TrustWe are authentic, humble, and empathetic. In a world full of change, trust is non-negotiable.

FearlessnessWe are bold, honest, and direct. Mistakes are learning opportunities, not failures.

Discourse, not dissonanceThe best ideas win. Data drives decisions, and constructive challenges are always welcome.

Understanding, not consensusWe stand firm in informed convictions. We disagree healthily but commit once a decision is made.

OwnershipWe take initiative, solve problems, and hold ourselves accountable for our impact.

CuriosityWe love learning and grow continuously with the industry.

RunLoyal is an equal opportunity employer, and we value diversity at our company. We don't discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.