• The report card process has been improved with a new workflow for better tracking and management. Now, your staff members can update the report card during the day and save it (shows under ‘In Progress’) and once done, mark it as ‘Ready to Send’ for your front office to review and send it in the evening.
  You can also preview the report card easily from the ‘Ready to Send’ status before sending it.
  Status filters added with new categories:
  • Not Started: Report cards that are yet to be worked on.
  • In Progress: Report cards being processed.
  • Ready to Send: Report cards ready to be sent to pet owners.
  
• Smart Update Button: Now provides an improved user experience by offering enhanced options.
• Report Card Actions: Added functionality to Add & Ready to Send, alongside the existing Add to Report Card and Add & Send Report Card buttons for better workflow.
• Report Card Preview:
  • You can now preview report cards that are in the "Ready to Send" status before sending them.
  • Now, you can easily check the content by clicking the Preview icon under the Actions column for any report card.
  

• AI-Powered Content Generation: The system now supports AI-assisted message creation for both App and Email campaigns.
  You can choose to update the same text for both App and Email, or customize messages separately for each platform.
  Ease of Use: The Generate with Scout AI button allows quick generation of campaign messages, streamlining the process of marketing communication.

• AI Image Editing: Automatically enhance images with features like background removal and artistic styles (e.g., holiday themes).
• Personalized Messaging: Generate dynamic, AI-powered text messages based on pet mood and situation, reducing manual input.
• Simplified Workflow: Scout AI now handles both image enhancement and text generation, streamlining the process for kennel owners.

This update makes creating personalized, engaging messages faster and easier for kennel owners.

• Now, in the Message Hub, you can view the status of messages sent to the Pet Owner's App, SMS, or email.
• Refer to the legend to quickly identify the status. In upcoming releases, these status icons will also be displayed next to the Pet Owner's name if the message is undelivered, allowing you to quickly review and update the correct information or notification preferences.

• Custom Branding: Kennel owners can preview and request primary and secondary colors, app name, display name, and app logo.
• Real-Time Preview: Changes are instantly reflected in the app preview screen for easy review before finalizing logo and branding.

As app branding may require a new app release, additional fees may apply.

• External links can be sorted in the service configuration list, making it easier to organize and manage.
• Events are now visible under Settings → Business Setup → Service Configuration.
• Add External Links: Reach out to PuppyLove to add any desired external links to the database for easy integration.

This feature improves the organization and management of external links within the service configuration settings.

• Appointment Cancellation UI for Kennel Owners:
  • When canceling an appointment, kennel owners can select a predefined cancellation reason from a list or manually enter one.
  • Predefined options include Pet Not Eligible, Health Concerns, Incomplete Vaccinations, System Scheduling Error, Staff Shortage, Unpaid Balance, and more.
  • Kennel owners also have the option to notify the pet owner about the cancellation directly from the UI.
  
• Dynamic Cancellation Reasons Configuration:
  • Cancellation reasons can be customized and managed by kennel owners under Settings → Operations → Dynamic Notes → Appointment.
  • New cancellation options can be added and configured to better suit the business needs.
  

• Feeding and Medication To-Do List (View & Print):
  
  • Feeding Quantity & Schedule and Feeding Instructions are now grouped together for easier review and printing by your kennel staff
  • This grouped information will be displayed consistently in both list view and print view for easy reference.
  
• Sorting of Area and Unit in Visual Map reflecting in To-Do List:
  • The Area and Unit details from the Visual Map list sorted view based on your preferences, now will now be displayed in the To-Do List in the same order.
  • This ensures that kennel owners and staff can track areas and units consistently in their preferred sorting order.

• Pet Owner Agreement prompt during sign up in the app:
  Now you can set up an agreement to pop-up during the pet owner signup in your pet owner app (in client portal coming soon). You can set this up under Settings→Business Setup - Agreements (Same for Membership customers under Membership → Membership agreements).
• Auto-send agreements to pet owners:
  When your staff adds a new pet owner in RunLoyal Business Portal, if you have the ‘Per Household’ and ‘During Pet Owner Signup’ settings enabled, it will automatically send a notification based on the notification preferences to the pet owner to streamline the process.

• Daily Feeding, Medication, and Roll Call Report : This report provides a simple overview of the daily activities for pets, including their feeding times, medication administered, and roll call check-ins, all for a selected date range. It's designed to help staff track and manage pet care efficiently.
• Notes Report : This report shows pet owner and pet details along with any notes related to their appointments, including the type and description of each note. It helps staff easily track important information for a selected time period.

• Membership Sales by Staff : Added a ‘Type’ column to identify whether the membership sold is a first-time purchase (one-time purchase), a first-time purchase (recurring), or a renewed membership.

• Target Platform : Kennel owners can now create new promotional messages for Pet Owner's App (Requires an app release and reach out to puppylove to prioritize your app!)
• Event-based Triggers : Create messages that appear based on selected events, such as when the app opens, after creating an appointment, after sign-in, or on adding a card etc.
• Message Composition : Kennel owners can compose their desired message directly or leverage ScoutAI to auto-generate the message body. A message preview is displayed on the right-hand section for easy review.
• Customizable Styling : Customize the message's text color, background color, and the appearance of the "OK" button. Option to include action buttons (e.g., "Open URL" or "Dismiss") for enhanced interactivity.
• Push Notifications : Messages can also be sent as push notifications by simply checking the respective option. The same message text will be used for the notification.
• Scheduling Options :
  • Schedule Type : Choose between immediate sending (Send Now) or scheduling for later.
  • End Date : Define when the message should stop being sent, either never or by a specific end date.
  • Per-device Frequency Limit : Choose to send the message only once per device, or allow recurring sends based on the frequency of the event in the given schedule.

RunLoyal Bark Creation Workflow: You can set this up under the Settings → Promotions section.

• Step 1: Target Platform – Choose where the message will appear. With this release, only the Pet Owner App is supported and it's coming soon to other platforms.
• Step 2: Message Content – Create your message content, including text, images, and button actions.
• Step 3: Scheduling – Define the schedule and frequency of your message.

RunLoyal Bark is designed to make promotional communication seamless and effective, allowing you to reach your customers with timely updates and promotions across multiple platforms.

Note: RunLoyal Bark will be available in the coming weeks to our StaffApp, New Client Portal and Kiosk. Stay tuned!

• Now you can easily select pictures from Gallery and select single or multiple pets, filter them by service or membership and use Scout AI to generate a cool new picture of the pet or generate text to update Report Cards.
• You can use pre-generated prompts or type your own text and use AI to generate new prompts. You could use the AI to enhance the existing image quality as well.
• Pre-generated prompts with the pet names automatically get updated with the selected pet name automatically.

• Smart Update Workflow : Easily upload media and generate report cards in bulk for all checked-in pets. Filter pets by: Specific Pets, Checked-in Pets, Services, Memberships, and Filter by Training Classes for Training Services.

• Seamless Media Selection : Choose multiple images from your gallery or upload directly from your device. Preview and tag photos for each pet before sending.
• AI-Powered Text with Scout AI : Instantly generate friendly, professional, and personalized report card notes using Scout AI — or write your own.
• Step-by-Step Guided Flow : Every step is clearly marked: Filter Pets → Select Media → Add Notes → Review & Send. You can skip steps or review before sending to stay in full control.

• Confirmation and Bulk Send : Confirm uploads with one click and apply media or notes to multiple report cards at once.
• Benefits:
  • Speeds up daily report card creation.
  • Ensures consistent, high-quality communication with pet owners.
  • Combines AI text with personal touch.
  • Reduces repetitive work for your staff.

This update improves efficiency, ensures consistency in communication, and gives every pet a polished, personalized report card experience.

For example a picture on the left side could be made into a Thanksgiving theme one-click using Scout AI!

• Business Information Setup : Add or update key details such as Business Name, Contact Manager, Email, Mobile Number, and Address. Supports Google auto-complete for faster and accurate address entry.
• Business Hours Configuration : Define and display operating hours by day to keep pet owners informed of your availability.
• App Branding (Preview Only) : Preview the app's appearance by selecting your Primary and Secondary colors. Once the preview is done, you can notify puppylove on requesting the changes as these may require an app release.

This enhancement enables businesses to easily update branding and essential contact details — ensuring consistency and a more personalized experience for pet owners.

Note: This requires updates to the Pet Owner App which will be released in the coming weeks.

1. Membership & Package Renewal Reminder Enhancements : Now you can disable the notifications and receipts being sent to Pet owners when a recurring package or membership renewal happens. You can also manage the notifications related to membership and package successful renewals and failures under Pet Owner Notification preferences with custom messages. This only works with email notifications. Navigate to Settings → Business Setup → Operation → Personalization → Portal
2. Membership/Package Renewals Notifications : Added new Pet owner notification preferences for membership/package renewal receipts, failures, and cancellations by kennel owner. Navigate to Settings → Business Setup → Pet Owner Notification Preferences:
   • Package Subscription Renewal Receipt
   • Package Subscription Renewal Failure
   • Membership Subscription Renewal Receipt
   • Membership Subscription Renewal Failure
   • Package Subscription Cancelled by Kennel Owner
   • Membership Subscription Cancelled by Kennel Owner

• Agreement Editing and Re-sign Options : Now you can easily make changes to your existing agreement and pick one of the options below for your pet owners:
  • No changes needed (Pet Owners will not be notified or required to take action).
  • Require Pet Owners to acknowledge changes while booking an appointment.
  • Require Pet Owners to re-sign the agreement while booking an appointment.
• Agreement Versioning : Agreements now supports keeping track of the previous agreements of the pet owners (Signed, Expired, Requested, Request) for Appointment, Memberships, and Training Services Agreements.
• Agreement Expiry Management : Agreements auto-expire based on the configured expiry date, with statuses automatically updating to "Expired".
• New Agreement Type: Pet Owner Sign Up : The "Pet Owner Sign Up" option has been added under "Agreement Applicable For," allowing KOs to apply agreements specifically when new pet owners sign up.
• Agreement Access : System-wide UI elements (popups, status indicators) reflect agreement status.

1. "Message Client" Option : Staff can now quickly message Pet parents directly from the Daily Snapshot. A new "Message Client" option has been added to each row. Available on both Portal and Staff App views. No impact on existing actions like Edit, Check-in, or Check-out.
   
   

   This update makes communication faster and more convenient without leaving the snapshot view.

2. View Report Card : Staff can now view and send a pet's report card directly from the Daily Snapshot using the new Update & Send Report Card option in the overflow menu. This feature allows quick access to report card details without leaving the snapshot, improving operational efficiency.
   • Checked-In Pets : "Update & Send Report Card" option is available.
   • Checked-Out Pets : "View & Resend Report Card" option is available.
   
   
   
   
   

   This streamlines the process of managing pet reports and saves time during daily operations.

3. Add-On Service Visibility : We've enhanced the Daily Snapshot to display Add-On Services directly beside the main service. A new icon now appears next to the service name. Hovering over this icon shows all associated Add-On Services for that appointment. This improvement helps staff quickly view every service scheduled for the day - including add-ons - without opening individual appointments, ensuring smoother operations and no missed tasks.
   
   
4. Reduced Horizontal Scrolling for Daily Snapshot:
   • We've enhanced the daily snapshot by stacking services vertically, reducing horizontal scrolling for easier viewing when there are more than three services
   • Navigate to Settings → Business Setup → Operation → Personalization → Reduces horizontal scrolling in the daily snapshot by stacking services vertically for easier viewing when there are more than three services.

1. Default Date Range : The All tab in the Message Hub now defaults to display messages from the last 6 months. Users can still customize the view using the date range selector to filter messages by any desired period.
   
   

   This update improves performance and ensures quicker access to recent communication history.

2. Text Formatting Options : We've enhanced the Message Hub to support rich text formatting when composing messages for the Pet Owner App. Staff can now format messages using bold, italic, link, strikethrough, numbered list, and bullet points for clearer and more structured communication.
   
   

• Waitlist Icon : A new icon in the top-right corner of ASC indicates the waitlist.
• Appointment Sorting : Waitlisted appointments are sorted by creation time (oldest first) for efficient handling.
• Deposit Filter Sorting : Added sorting functionality for the Deposit filter in the Waitlist Management view, improving sorting of appointments based on their deposit status.
• Drag-and-Drop Functionality : Staff can quickly move appointments to available time slots by dragging and dropping.
• Conflict Alerts : Conflict warnings appear if a staff member is already booked, with the option to override.
• Auto-Refresh : The waitlist queue auto-updates with new unassigned appointments.
• Audit Tracking : All appointment assignments are logged for traceability.

These features streamline appointment management and ensure fairness in workload distribution.

• Overflow Menu Access : Now, Kennel Owners can view answers to questions directly from the Appointment View using the Overflow Menu. This allows for quick access to Feeding/Medication and Question/Answer details without navigating to the Pet Owner's page.
• Prompt for Q&A and Feeding /Medication : During appointment creation in the portal, staff will be prompted to fill in Q&A and Feeding/Medication details, ensuring they are recorded upfront based on personalization.
• Pet Owner App Notification : Kennel owner/staff can request Pet owners to fill in Q&A.

This new feature helps streamline the check-in process by providing Kennel Owners with easy, on-the-spot access to important information, enhancing operational efficiency.

Note: These updates require changes to the Pet Owner App which will be released in the coming weeks.

1. Display Description in List View : Descriptions are now visible in the To-Do list view, providing better context and clarity for each item.
   
   
2. Search by Pet's First Name and Pet Owner's Second Name in To-Do section : Improved search and print view in the entire To-Do section to support filtering and displaying records using the Pet’s first name and Pet Owner’s last name.
3. Rooms Displayed in To-Do List based configured Visual Map order : Rooms in the To-Do list are now shown in a chronological order, including Full Run Card, Add-on, Roll Call, Feeding, and Medication, helping staff easily follow the daily schedule.
4. Reduce Font Size in Print View : The font size in the print view has been reduced for a more compact and readable layout. This change helps reduce the number of pages when printing, improving efficiency and making printed documents more manageable.

• Soft Alert for Enemy Dog Conflicts : When staff drag and drop appointments in the calendar (capacity & lodging based), a non-blocking alert will appear if an "enemy" dog is already booked in that time slot.
• The alert message: "⚠️ We see some of the pet(s) in this appointment may not get along with the following pet(s): [Dog Name]."
• The alert will be non-blocking, allowing staff to proceed with the booking after acknowledging the message.
• Available in the business portal for your staff during capacity & lodging based booking.
• Available for easy check-in and membership check-in also.

• This makes it easier for staff (and optionally pet parents) to attach retail items—like shampoo, treats, or special products—directly to services such as grooming, daycare, or training.
• How to Configure
  • Go to Settings → Business Setup → Service Configuration.
  • Select a Service Category (e.g., Grooming).
  • Click LoyalCart Add-On.
  • From here, you can :
    • Click on the Add button
    • Search for a product, OR
    • Filter by category to find products.
  • Add the product to the service.
  • Define the Usage Type :
    • Internal → Only staff can add this product when booking.
    • Pet Owner → Product appears in the Pet Owner App/Portal for booking.
    • Internal + Pet Owner → Available for both staff and pet parents.
  • Once saved, the add-on product is linked to that service.
  
• How It Works :
  • When booking an appointment, staff can add the configured retail products as add-ons
  • The system will show the available inventory quantity for each product.
  • Retail products added appear as separate line items on the invoice if purchased by pet parents.
  • ⚠️ For staff “internal” usage, no invoice is generated—these are recorded as internal use only.
  • If the add-on was marked as Internal only, the product will not appear in the Pet Owner App—only staff can use it.
  • If marked Internal + Pet Owner, both staff and pet parents can select it.
  • On the Appointment List, retail icons will now show whenever retail add-ons are included.
  
• Example Use Case :
  • Staff configures 10 Loyal Cart add-on products under Grooming Services.
  • Usage Type: Internal + Pet Owner.
  • When staff books a grooming appointment, they can add (e.g., 4 units of shampoo).
  • The invoice will automatically include these retail items if purchased by the pet owner.
  • Internal-only add-ons do not create invoices.
  • Pet parents booking through the app will also see these add-ons available for purchase.
  
• Note : This feature requires a Pet owner app release which is expected in the coming weeks. If you’d like to prioritize yours, please email us at puppylove@runloyal.com

• Overview :
  Staff can now open the configured cash drawer directly from the invoice when collecting cash, collecting payments faster and easier.
• Key Features :
  • When you click on ‘Pay Cash’ in an invoice, it triggers the cash drawer to open without an invoice.
  • You can see when and by which staff the cash drawer opened under Payment History in Invoice.
• Benefit :
  • Faster, smoother cash collection at the front desk.
  • Reduces manual steps and simplifies payment workflow..
  • Provides an audit trail for compliance and accountability.

• Advanced Editor for App, Email & SMS :
  • Format text with bold, italics, underline, headings, and bullet/numbered lists.
  • Change font styles, sizes, and alignment effortlessly.
  • Insert hyperlinks, emojis, icons, and inline images.
• App/Email Sync Options :
  • Two flexible options for message editing :
    • Update the same text for App and Email (default): Write once, publish twice.
    • Update separately for App and Email: Personalize your message tone by channel.

• Now you can select and upload multiple pictures that were taken on a given day from the Media menu (uploaded from the business portal or taken from StaffApp) and tag the pets from the list of checked in pets and easily upload to save you time.
• Click on the Bulk Media Upload button to get started under the Report Card Menu.

• We’ve upgraded the Add Appointment flow in the Advanced Staff Calendar:
  • Included Primary, Bundled, and Additional Add-ons:
  • You can now select Primary Add-ons, Bundled Add-ons, and Additional Add-ons directly while booking appointments from Advanced Staff Calendar – no need to switch screens.
• Improved Appointment booking screen :
  Cleaner layout, smarter dropdowns, and better organization of services and add-ons make scheduling faster and easier for your team.

• We’ve added a new feature in the Advanced Staff Calendar that allows you to move appointments to any staff member, regardless of their assigned services in the staff management settings
• Key Features:
  • Appointments can now be reassigned to any staff member within the Advanced Staff Calendar, even if they aren't assigned to the specific service in the staff management module.
  • This provides more flexibility, especially for last-minute coverage or schedule changes.
  • Improve operational efficiency by quickly redistributing appointments based on staff availability.
• Benefit :
  Easily manage scheduling changes and ensure that no appointments are missed, even when staff schedules need to be adjusted quickly.

• The “Today”filter is now the default selection when viewing report cards.
• You can now easily see all report cards created today without having to adjust any filters.
• You can also switch to other filters like Yesterday, Tomorrow, Last 7 days, or Last 30 days for different views.
• This new filter provides quick access to the most recent activity for Kennel Owners, Staff, and Pet Parents alike.

• New Feature :
  To promote your product, now, you can upload multiple images and videos for each retail product in your inventory that the pet owners can see in the app.
• Simple Upload :
  Navigate to Settings → Retail → Product Inventory → Click on the product → Easily upload images and videos using the new “Add Image” and “Add Video” options.
• Benefit :
  This feature provides a more engaging experience for your pet parents by enhancing product visibility and providing detailed multimedia content for each item.
• Note : This feature requires a Pet owner app release which is expected in the coming weeks. If you’d like to prioritize yours, please email us at puppylove@runloyal.com .

• oft Alert for Enemy Dog Conflicts :
  • A new soft alert feature has been introduced for staff while editing already booked appointments in capacity-based slots.
  • If a dog with a conflict tag (e.g., "Enemy") is already booked in the same time slot, staff will see an alert:
    "⚠️ We see some of the pet(s) in this appointment may not get along with the following pet(s)[Dog Name]."
  • The alert will be non-blocking, allowing staff to proceed with the booking after acknowledging the message.
  
• Benefit :
  Conflict Awareness :
  Avoid accidental conflicts by notifying staff when an enemy dog is booked in the same capacity slot.
• Where it Applies :
  Available in the business portal for your staff during capacity-based booking.

• 5-Minute Time Interval :
  The staffing calendar now allows selecting time slots with 5-minute intervals for more precise scheduling.
• Benefits :
  • Enhanced Flexibility :
    Staff can now schedule appointments with greater precision, ensuring optimal utilization of time and resources.
• Where It Applies :
  This feature is available in the Settings → Staffing Calendar → Staffing Schedule for both working hours and block hours configurations.
• How It Works :
  Select the start and end time with 5-minute intervals for better appointment management and smooth staff scheduling.

• What’s Changed :
  • The visibility of which access types (e.g., Staff App, Staff App+ for Groomers, Kiosk Access, Admin Emails) each staff member has is now more easily visible directly under the Permission column in the staff list view.
  • Navigation: Settings → Business Setup → Staff Management → Permissions Column
• What’s New :
  Access types assigned to staff members are clearly displayed, eliminating the need to navigate to the Manage Access action icon to check each staff member's access.
• Benefit :
  Improved staff management by allowing quick visibility of all access assignments at a glance, without needing to open individual staff profiles.

• l Automatic Sending of Invoice Receipts to pet parents You can now control whether invoice receipts are automatically sent to pet parents by enabling or disabling the receipt notifications for app, email, or SMS.
• What’s New :
  • The "Send Invoice Receipt" option has been added under Notification Preferences.
  • You can now enable or disable automatic sending of invoice receipts for App, Email, and SMS.
  • This feature provides more control over when and how invoice receipts are delivered to your pet parents.
  • Navigation: Settings → Business Setup → Notification Preferences → Enable or Disable Invoice Receipt for App, Email, or SMS.
• Benefits :
  • Allows pet care businesses to choose if they want receipts to be automatically sent or if they prefer to handle receipt distribution manually.
  • Ideal for businesses that need to review or customize receipts before sending them to pet parents.

• We’ve made it easier than ever to manage your personalization settings under Settings → Operations → Personalization.
• Grouped by Product Area Across All Tabs
  Settings are now organized under clear, collapsible groups based on the product area :
  • Appointment
  • Business Hours
  • Calendar
  • Invoice
  • Others…
• Search Functionality Across All Tabs
  • A universal search bar is now available within each tab (Portal, Pet Owner App, Web Links, Kiosk) to help you.
  • Instantly find toggles by name or keyword.
  • Reduce time spent scrolling through long lists.
  

• Auto-room Assignment: When only one room is available for a service, the system will automatically assign it once the date and time are selected.
• Reduced Manual Steps: No need for staff to manually assign the only available room.
• Improved Booking Efficiency: Speeds up the booking process by eliminating extra clicks.
• Benefits :
  • Faster Workflow: Streamlined process with fewer clicks.
  • Increased Efficiency: Staff can complete bookings faster.

• Active Members Without Recent Membership Area Visits : Identifies active members who haven’t visited recently.
• Membership Activation & Freeze Fee Report : Tracks activation and freeze fees for memberships.
• Retail Sales by Staff : Breaks down retail sales by staff members.
• Membership Check-Ins : Presents pet owner counts by membership check-ins.
• Membership Sales by Staff : Shows membership sales performance by staff member.
• Customer Re-engagement Report : Highlights customers who may need re-engagement.

• Revenue by Zip Code : Displays Gross Revenue, Adjustments and Net Revenue.
• Revenue by Service : Provides the Average Appointment Count per Day.
• Pet Service Compliance Report : Includes a Checked-In/Checked-Out filter with Appointment Start & End Dates.
• Monthly Sales Report / Monthly Sales Report Accrual : Presents Number of Appointments, Pet Nights and Pets.
• Projected Revenue Report : Shows Paid Amount, Deposit and Balance Due.
• Checked-Out Pets : Shows Unique Appointment Count.
• Confirmed Appointments : Includes Pet Owner Notes.
• Deposit Report : Displays Appointment Start & End Dates.
• QuickBooks Sales Receipts Detail Report : Displays the “Item Category” column.
• Retail Inventory Report : Displays the “Category” column.
• Checked-In Pets : Displays Pet Owner Email and Mobile Number.
• Pet Owner Appointment Log : Displays Client Since (Year) and Services in First Visit; “No. of Appointments” renamed to “Total Completed Appointments.”
• Discounts Report : Added a new "Adjustment Type" column to categorize adjustments, including Package Adjustment, Coupon Adjustment, and PO Credit Adjustment for clearer reporting.

• A new, optional one-time Activation Fee has been introduced for memberships. This fee helps kennel owners to reduce the churn of recurring memberships and recover onboarding costs associated with new member signups such as account setup and vaccination reviews etc..
• Key Highlights
  • Configurable Activation Fee:
    • Kennel owners can now define a flat-rate activation fee for both recurring and non-recurring memberships.
    • Activation Membership settings can now be fully configured for recurring and non-recurring memberships by navigating to Settings → Membership services → Membership Pricing → Membership Price list → Active → Configure activation fee.
  • Invoice for Pet parent(s)
    • You can personalize how the activation fee shows up in the pet parent(s) facing invoices and receipts under Personalization by navigating to Settings → Operations → Personalization → Portal → Customize the display of adjustments and fees on both invoices and receipts → Customize label → Save.
    • The activation fee is automatically added to the customer invoice and displayed with a clear description.
  • Coupon & Tax for activation fee:
    • You can allow pet parent(s) to use coupons during membership purchase.
    • You can enable tax for activation fee if required.
  • Returning Pet parent(s):
    • If a recurring or one-time membership is purchased, cancelled, and later re-purchased (as either recurring or one-time), the activation fee will apply based on the configured settings for each membership type.
    • You can now configure whether to re-apply the activation fee when a Pet parent(s) repurchases the same membership — whether it's recurring or one-time. Both options are disabled by default.

• Kennel owners and staff can configure the Freeze Membership feature to give pet parent(s) the flexibility to temporarily freeze their membership instead of stopping it entirely. You can define your own freeze duration, and apply a fee based on the selected freeze type. (This feature is turned off by default. Enable it in your settings to start offering freeze options to your members.) Freeze Membership settings can now be fully configured for recurring memberships by navigating to Settings → Membership services → Membership Pricing → Membership Price list → Active → Configure Freeze fee.
• Key Highlights
  • Supports two freeze duration:
    • Weekly Freeze: 1–4 weeks
    • Monthly Freeze: 1–12 months
  • Freeze Fee: Set a custom freeze fee for frozen memberships with respect to the pets, helping recover value during inactivity periods.
  • Flexible Freeze Duration: Define the maximum allowed freeze periods in either weeks or months based on your business needs.
  • Pet Owner App: Pet parent(s) can now freeze their active recurring memberships directly from the app, if enabled by you.
    • Open the Pet Owner app → membership → membership listing → membership details → settings → freeze membership.
    • You can personalize how the freeze fee shows up in the pet parent(s) facing invoices and receipts under Personalization by navigating to Settings → Operations → Personalization → Portal → Customize the display of adjustments and fees on both invoices and receipts → Customize label → Save.

• Kennel owners and staff can manually unfreeze a frozen membership at any time. Upon unfreezing, the membership will be reactivated immediately with auditing.
• Go to the membership status and click the unfreeze icon to unfreeze the membership.
• Refunds, if applicable, are subject to your kennel’s policy and discretion.

• We’re excited to introduce Per Minute Pricing, a powerful and flexible billing option designed for staff-based services for groomers. This feature enables real-time service tracking and accurate billing based on actual time spent — bringing greater transparency and trust to your operations.
• Key Highlights
  • Configurable Pricing Options
    • Settings → pricing → price list → grooming services →
    
    • Flat per minute: Charge a fixed amount per minute of service (e.g., $2/min). Ideal for straightforward, time-tracked services where cost increases steadily with duration.
    • Range Based pricing: Fixed price for time range (e.g., 0–20 min = $30). If time exceeds the last range, overflow is charged per minute.
    • Step-Up: Set a base price for initial minutes (e.g., 10 min = $20), then charge per step (e.g., every 10 min = $10).
  • Service Timer:
    • Staff members are required to enter their PIN to perform secure and trackable actions.
    • Staff can start and stop service timers from :
      • Daily Snapshot, Advanced Staff Calendar, Appointments, To-Do, Pet Owner Profile, and Pet Profile.
      • The timer icon is visible only for appointments where the pet is already checked in.
      • Service Timer Status Icons:
        • Red – Not started
        • Orange – Started
        • Green – Completed
  • Invoice Calculation:
    • Charges are automatically added to the invoice based on the time tracked.
    • Manual time entry is supported for cases where a timer was missed.
    • Every timer action is logged with staff identity and timestamp for full tracking.
    • Invoices and receipts now display key service details such as Total Duration and Pricing Rate Applied, providing greater billing clarity for both staff and pet parent(s).

• We’re excited to introduce Loyal Cart, a paid add-on designed to help you grow retail revenue by making it easy for pet owners to browse, purchase, and pick up products from your facility — directly through the Pet Owner App, Portal, and Weblink (coming soon). This release also introduces BOPIS (Buy Online, Pick Up In Store), allowing pet owners to order ahead and collect their items during check-in, check-out, or at a scheduled pickup time.
• Key Highlights
  • How to Configure a Loyal Cart (Kennel Owner)?
    • Go to Settings → Retail → Loyal Cart Configuration.
    
    • Enable the options you want:
      • Allow purchase of retail product(s) in the Pet Owner App.
      • Allow pet owners to purchase retail product(s) while booking an appointment in the Pet Owner App.
      • Set up your retail business hours by managing business hours.
      • Allow pet owners to pick up the product(s) during check-in and/or check-out.
      • Allow purchase of retail product(s) while booking an appointment.
      • Allow purchases in Weblink (coming soon).
    • 
      ☝🏻 When you open the configuration page for the first time, you’ll see the default settings applied.
    • Save your changes and settings take effect immediately.
  • How Pet Owners Can Use Loyal Cart?
    • During Appointment booking: Select products → Add to cart → Choose pickup during check-in or check-out → Submit appointment request.
    • From the Pet Owner App: Go to Profile → More Menu → Retail Products → Browse products → Add to cart → select the time for pick up (based on retail business hours) → Complete payment.
    • This feature enables seamless product browsing, in-app/portal purchases, and appointment-based and quick check-out pickups — fully integrated and easy to use.
  • How Can Kennel Owners & Staff Use Loyal Cart?
    • Quick Check-Out (Walk-Ins or Existing Customers): Quick check-out → Product/eGift card button → Product inventory → Add to cart → Update pickup status → Process payment.
    • For walk-in customers, products can be sold instantly via Quick Check-Out — no need to select a customer.
    • During Appointment Check-Out: Add products → Update pickup status → Process payment.
  • Invoice & Appointment Sync:
    • Retail purchases are automatically linked to the existing appointment or invoice.
    • Retail items appear as additional line items on the same invoice.
    • Full support for tax, discounts, and payment processing.
  • Portal Integration:
    • Visual indicators (e.g., BOPIS) appear in the invoice for pickup orders.
    • Pickup order statuses now have color-coded icons in the appointment list for quick identification:
      • Grey – Pending
      • Blue – Processing
      • Orange – Ready for Pickup
      • Green – Picked Up
    • These visual cues make it easier for staff to track and manage pickup orders at a glance.
    • Staff can view pickup status during check-in/check-out with clear icons and alerts.
  • Inventory Reporting:
    • All retail transactions are included in inventory and order reports, whether placed via the Pet Owner App and portal.
  • Retail Order insights:
    • Kennel owners and staff can access the “Retail Order” module from the left-side menu.
    • View insights such as All Orders, Pending, Processing, Ready for Pickup, and Completed.
    • In the list view, see retail order line items at a glance.
    • Use the Action (View) icon to update an order’s status → Pending, Processing, Ready for Pickup, Picked Up.
    • Click the Invoice icon to open the related invoice, where staff can create or update it.
    • Filter orders by date or invoice number.
    • Click the Create Order button to start a new retail order.
    • Note: Previous retail orders will not appear under the new Retail Orders section. Only new purchases made after the module is enabled can be managed through the Order Status menu.

Note:

1. Previous retail orders will not appear under the new Retail Orders section. Only new purchases made after the module is enabled can be managed through the Order Status menu.
2. This feature requires a Pet owner app release which is expected in the coming weeks. If you’d like to prioritize yours, please email us at puppylove@runloyal.com

First Appointment Highlighting for Pets:

• A pet’s first appointment is now marked with a green background and icon in the Appointment List, Pet Page, and Pet Owner Page.
• Key Highlights
  • Visual Highlighting:
    A pet’s first appointment is now marked with a green background and icon in the:
    • Appointment List
    • Pet Page
    • Pet Owner Page
  • Filter by First Appointment:
    Easily filter and view pets with first-time appointments across:
    • Appointment List
    • Pet Page
    • Pet Owner Page
  • New Service Filter: A Service Filter has been added to improve appointment filtering and navigation.

• We’ve made it easier for pet parent(s) to manage how they receive communication emails. With this update, every email now includes a direct unsubscribe link, giving pet parent(s) full control over their notification preferences.
• Key Highlights
  • One-Click Unsubscribe: Pet parent(s) can now click a link in the email footer to access their notification preferences page.
  • Channel-Specific Control: Pet parent(s) can choose to opt in or out of:
    • Emails
    • SMS promotions
    • In-app notifications
  • Real-Time Updates: Any changes made are instantly saved, and pet parent(s) will stop receiving communications from the selected channels.
  • Confirmation & Transparency: After updating preferences, pet parent(s) receive an on-screen confirmation message for added assurance.

• We’ve improved the immunization workflow to make it easier to manage vaccination records and track changes over time. Vaccination documents are now organized by type (e.g., Rabies, Parvo), with all previous uploads grouped as versions — giving you a complete and traceable history.
• Key Highlights
  • Grouped by Vaccine Type Vaccinations are now grouped under a single entry (e.g., “Rabies”) in the pet profile. Every time a new document is uploaded — whether by a Pet Owner or staff — it’s saved as a new version within that vaccine type with auditing.
  • Clear Status Tracking Each version shows a color-coded status:
    • Yellow - Pending 🟡
    • Green - Active 🟢
    • Red - Expired 🔴
  • Email Notifications Kennel Owners now receive automatic email alerts whenever a vaccination document is added or updated by a Pet parent(s) via the Pet Owner App or Web Link.
  • Audit Log for Tracking A new “Reviewed By” column in the Active Immunizations tab displays who approved the record and when — improving internal clarity.

• Admin email access
• Staff App access
• StaffApp+ for Groomers access (paid add-on)
• Kiosk access (paid add-on)

• Navigation: Settings → Business Setup → Service Configuration → Schedule Type → Service Duration Based → Display Staff
• The toggle can be enabled or disabled for each service as needed, and will be off by default.

• You can now easily navigate between pets and their owners using the new breadcrumb UI at the top of the page.
• On the Pet Profile, a “Navigate To: Pet Owner” button appears for quick access to the pet owner’s profile.
• On the Pet Owner Profile, you’ll see “Navigate To: [Pet Names]” buttons — making it simple to switch between pets under the same owner.

• Kennel Owners and staff can now view and reply to app reviews from both iOS and Android directly in the RunLoyal Portal — no need to leave the system.
• Navigation: Engagement → Reviews → App Reviews → Reviews Column → Reply Button
• Simply type your response and click Reply to submit instantly.

• Multi-Pet Appointment:
  • Recurring Appointments: You can now schedule recurring appointments for multiple pets.
  • Edit Appointment: Update appointment details after booking.
  • Book Again: Quickly rebook past appointments with just a few taps.

• Add & Manage Saved Card: Pet parent(s) can now add and manage cards directly from their profile, allowing for quick and secure payments — no need to re-enter card details every time. Cards can be securely stored and accessed when making payments. This simplifies the payment process and improves the pet parent(s) experience.
• Terminal Payments: Terminal payments are now supported, allowing pet parent(s) to make payments easily.
• Rewards & Loyalty: We’re excited to introduce the Rewards & Loyalty in the StaffApp+ for Groomers App — making it easy for staff to apply pet parent(s) credits and reward points during payment.
  • Key Highlights
    • View Available Credit Dollars & Points Staff can now see each Pet parent(s)'s credit dollar balance and reward points during invoice payment.
    • Apply at Invoice Easily apply credits and/or redeem reward points to lower the total amount due.
    • Combined Payments Use credits, points, and card payments together in one seamless transaction.
    • Transparent(s) Invoicing All deductions are clearly shown on the invoice before and after payment, ensuring accuracy for both staff and pet parent(s).

• Rewards & Loyalty: We’re excited to introduce the Rewards & Loyalty in the StaffApp — making it easy for staff to apply pet parent(s) credits and reward points during payment.
  • View Available Credit Dollars & Points Staff can now see each Pet parent(s)'s credit dollar balance and reward points during invoice payment.
  • Apply at Invoice Easily apply credits and/or redeem reward points to lower the total amount due.
  • Combined Payments Use credits, points, and card payments together in one seamless transaction.
  • Transparent(s) Invoicing All deductions are clearly shown on the invoice before and after payment, ensuring accuracy for both staff and pet parent(s).

• Service Revenue with Coupon Attribution - Detailed report showing service-level revenue with applied coupon adjustments, enabling tracking of which services in each invoice had discounts or offers applied.
• Loyalty and Reward Redemption Summary - Summary report of reward redemptions, helping track usage and trends in loyalty point application.
• Monthly New Customer Retention Report - Displays customer onboarding and appointment behavior for a selected date range, including total new customers, appointment counts, and retention metrics based on repeat visits. Useful for analyzing customer engagement trends.
• Active Members Without Saved Cards - Identifies pet owners who have active memberships but do not have any saved payment cards on file.
• Loyal Cart KPI Reports - We’re introducing new KPI reports within Paw Metrics to help you monitor and grow your retail performance. Track the numbers that matter most: Customer Count, First-Time vs. Repeat Customers, Visit Frequency, Retention Rates, Pre-Booking %, and more — unlocking the insights you need to boost sales, increase loyalty, and keep customers coming back.

• Package Details Report - Added Services Remaining column alongside Credits Remaining to provide a clearer view of available services per package.
• Open Invoices Report - Added Checked Out column to indicate whether a pet has been checked out (Yes/No).
• Staff Commission Report - Added Cancel/No-Show Fee column to include commissions from applicable cancellation or no-show fees.
• Pets with Appointment Report - Added Pet Breed column for more detailed filtering and reporting.
• Pet Service Compliance Report – Added Checked-In status for more precise filtering and reporting.