What if you could reduce phone calls by half and increase pet parent satisfaction—just by changing how you communicate? For many pet care facilities, in-app messaging is becoming the most effective way to keep owners informed, reassured, and engaged without overwhelming your staff.
Pet parents want fast answers, real-time updates, and a sense of connection to their pets while they’re away. And facilities want fewer missed calls, fewer confused customers, and fewer interruptions. In-app messaging bridges that gap beautifully.
Here’s how it builds stronger loyalty—while saving your team hours every week.
1. Real-Time Updates Reduce Anxiety (for Parents and Staff)
When parents don’t know what’s going on with their pets, they call—again and again. In-app messaging solves that by giving facilities a direct, instant communication channel.
Facilities use it for:
- Quick daycare updates
- Grooming notifications
- Pickup reminders
- Boarding photo check-ins
- Training progress notes
These messages reassure owners and cut down on follow-up calls, voicemail tag, and inbox overload.
2. Everything Stays Organized in One Place
Texting from personal or shared phones creates chaos. Messages get lost. Staff turnover wipes out history. And parents often reach the wrong number.
In-app messaging centralizes all communication:
- Every conversation tied to a pet profile
- Visible to management and staff
- Automatically stored
- Accessible for reference anytime
It creates clarity for your team—and consistency for pet parents.
3. Faster Response Times Build Trust
When parents get prompt responses, they feel heard. When communication is clear, they feel confident. And confidence creates loyalty.
In-app messaging eliminates the friction of:
- Missed calls
- Overflowing voicemails
- Long hold times
- Unclear staff handoffs
Your team becomes more reliable without adding more hours.
4. It Creates More Opportunities to Delight Customers
With a messaging channel built into your branded app, it’s easy for your team to send:
- A cute daycare photo
- A quick “He’s doing great!” note
- A reminder about an enrichment session
- A friendly pickup message
These micro-touchpoints strengthen relationships more than any marketing email ever could.
A Real Customer Experience: Why Facilities Rely on RunLoyal for Messaging
One facility described the impact simply:
“This Pet Care Software-App Platform will Transform Your Business.”
For businesses juggling daycare, boarding, grooming, and training, communication issues can snowball quickly. RunLoyal’s messaging tools help facilities stay organized, respond faster, and give parents a better experience—all while reducing the burden on staff.
It’s not just messaging—it’s a communication system built for how pet care really works.
How RunLoyal’s In-App Messaging Takes It Even Further
1. Custom-Branded App, Branded Communication
Your messages come through your own app in the App Store and Google Play. This builds credibility, recognition, and trust every time an owner receives a notification.
2. Staff App for Smooth Workflows
Team members can send updates directly from the staff app—no personal phones needed.
3. Automated Notifications
Set automated messages for:
- Vaccination reminders
- Appointment confirmations
- Pickup alerts
- Package renewals
These keep parents informed while saving staff time.
4. Two-Way Chat With Clear Permissions
Managers can oversee conversations, ensure quality, and jump in if needed.
Why Better Communication Leads to Higher Loyalty
When communication improves, loyalty follows. In-app messaging contributes to:
- Higher repeat bookings
- Better reviews
- Lower customer frustration
- Stronger relationships
- More word-of-mouth referrals
Pet parents remember great communication more than great coupons.
See How Easy It Is to Upgrade Your Facility’s Communication
Schedule a 15-minute demo to see how in-app messaging can transform communication at your facility.
