Home – RunLoyal

Smart Scheduling for Today's Pet Care Providers

Our cloud-based software allows you to manage your business at any place and time.

Powerful. Clear. Reliable.

The best in the pet industry trust RunLoyal.

A "Must-Have" for
Pet Businesses

RunLoyal is a game-changer for pet businesses across the country. We help you increase your revenue, introduce additional services, go paperless, and so much more. 

Give Your Customers
Your Own Customized App

Introducing Our Newest Release

Express Check-In App

Add the RunLoyal Express Check-In App to your pet business tablet, allowing your customers to check-in and out of appointments, add their pet’s belongings, add notes, pay for their appointments and more.

We minimize your work

RunLoyal allows you to go paperless, so you don’t have to worry about missing forms, checks, immunizations, and more! We work hard so you can do more of what you love.

We help You grow

If you want to expand your business by offering additional services (daycare, grooming, boarding, pet taxi, etc.), we’re here to help you start that process with you.

We Take It Step-By-Step

When you partner with us, you’ll have a dedicated onboarding specialist to train you on RunLoyal’s features and answer any questions you have during or after the onboarding process.

We are here for you

Whether you need assistance with the onboarding process to  interpreting your business analytics, our customer service team is here to help you in any way we can.

Let's work together

User-friendly software to grow your
pet business

When you partner with RunLoyal, you’ll be matched with one of our specialists that can answer all your questions now as well as if you have any in the future.

Contact us to learn more or to schedule your free demo so we can go in-depth with you about our features, as well as answering any questions you may have.

Take a Tour

Here's just a peak of what you'll be getting when you partner with RunLoyal
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Explore Our Features In More Detail

Feature Details

  • Cloud based software to access your business anytime, anywhere
  • Securely store all of your customer data and payments
  • Custom branded app customers can download on the App Store and Google Play
  • Integrated payments and mobile integrated payments
  • Detailed business and financial reports
  • Export to Quickbooks
  • Free data transfer
  • Supports multiple business locations
  • Staff training and step-by-step tutorial videos
  • Unlimited customer support
  • Clean interface of daily appointments
    • Upcoming Appointments
    • Confirmed
    • Pending Requests
    • Going Home
    • Checked In
    • On The Way
    • Curbside
    • Waiting List
  • Set staff hours 
  • View calendar by service
  • Assign pet to staff (grooming , training, etc)
  • Make adjustments to appointments
  • Establish business hours
  • Create business holidays 
  • Customize hours by service
  • Visual Map
    • Add pet to their designated area 
    • Customize facility map with drag and drop areas
    • Specify areas (weight, breed, pet type, service, capacity)
    • Color code facility sections/services
  • Pet belongings notes
  • Create pet profile(s)
  • Book and request appointments in app
  • Send pet photos to customers
  • Watch live video feed of pet in facility in-app (if your facility has cameras)
  • Upload immunization documents
  • Temperament notes
  • Food and feeding notes
  • Save payment methods
  • Buy packages  and memberships on the app
  • Sign agreements
  • “On My Way” features
  • Curbside pick-up and drop-off
  • In-app and SMS text automatic notifications
    • Appointment confirmation
    • Appointment reminders
    • Appointment changes
    • Digital receipts
    • Request deposit
    • Agreement reminders
    • Immunization reminders
    • Expired immunization(s)
    • Read for pick up 
    • Report card
  • Unlimited number of clients and pet data
  • Search by customer and/or pet name
  • Add photos to pet profiles and message them to customers
  • Database of Pet Owners
  • Database of Pets
  • Automatic profile created for Pet Owners and Pets including:
    • Appointment history
    • Contact information
    • Medication history, records, immunizations
    • Add customized tags
    • Purchases
    • Packages and memberships
    • Agreements
    • Saved payment methods
  • Create customized report cards to print or send electronically after appointments
  • Customize your services
  • Create add-on’s to your services
  • Request and decide what to require from customers before appointment requests
    • Card on file 
    • Medical history
    • Medication
    • Food and feeding information
    • Immunizations
    • Create custom questions before booking
      • Note: these are soft requirements you can configure, but you can customize services to require a hard deposit before booking
  • Create services based on
    • Staff Based
    • Lodging Based
    • Capacity Based
  • Customize how far in advanced you want your customers to book your services
  • Customize customer notifications
    • In-app reminder
    • SMS text
    • Email 
  • Customize appointment approvals
    • Manual (Staff must confirm)
    • Automatic approval
  • Pet Configuration
    • Customize services and lodging based on pet type, breed, weight
  • Create customized packages
  • Create customized memberships 
    • Customers can purchase packages in-app and both during their in-person checkout
  • Create rules as discounts
    • “Bring in your second dog for 20% off”
    • “Take $20 off when you board with us in our new Luxury Boarding Suite”
  • Rules are customizable by percentage, discount, # of pets, service category, etc.
  • Manage employee schedules
  • Master calendar (sortable by employee, staff, etc.)
  • Employee clock-in & clock-out (for shifts and breaks)
  • Detailed report on employee timesheets
  • Assign employee to services
  • Assign employee as admin/not (monitor what they can view)
  • Tip reports
  • Designate employee types
  • Assign employee “to-do” daily facility tasks
  • Detailed Operational, Compliance and Financial Reports (including)
    • Revenue by Staff
    • Revenue by Service
    • Package Details
    • Memberships
    • Invoice Register
    • Tip Reports
    • Pet Owner Details
    • Open Invoices
    • Retail
    • Total Revenue
    • Quickbooks Sales Receipts in Detail
    •  Sales Tax

and more!

  • Integrate with QuickBooks (optional)
  • Customizable customer deposits
  • Customizable customer agreements 
  • Customer payment history
  • Add additional service fees
  • Customizable invoices
  • Digital recipts 
  • RunLoyal Academy Step-By-Step Tutorial Videos
  • Online Portal Chat
  • Email and Phone Support
  • Staff Group Training
  • 1-1 Staff Training (via Zoom or in-person if local)

These Great Businesses Use Our Software

In my 25+ years of experience, no one does the daycare, boarding, and retail services like this. And whoever does is the real winner.

Up-selling services with our mobile app will clearly drive increased profitability.

West Street Dog

Laura Muntel, Owner

We just launched the first Express Check-In Kiosk Tablet for pet businesses!


Schedule Your Free Demo

A RunLoyal Sales Specialist will guide you through our software and provide you with a guided demo via Zoom, free demo access, and ongoing customer support to help you make the best decision for your business.

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