Operations & Team Engagement Manager
Hybrid (Coimbatore, Salem, or Madurai – Satellite Offices)
About the Role
RunLoyal, a rapidly growing vertical SaaS company based in Atlanta, GA, is seeking an experienced and dynamic Operations & Team Engagement Manager to lead our remote team in India. At RunLoyal, we’re building more than just software—we’re creating the most trusted platform to empower pet care businesses and delight pet owners.
In this role, you will be responsible for driving operational excellence and enhancing the engagement of our remote employees. You will play a key part in fostering a collaborative culture, optimizing productivity, and improving employee experience across tech, support, onboarding, and RevOps teams. The ideal candidate will be operationally savvy, a strong communicator, and passionate about building a positive, high-performing remote team.
If you’re excited to help shape a company culture that thrives on innovation, engagement, and excellence, this is the role for you.
Responsibilities:
- Team Culture & Engagement:
- Develop and implement strategies to cultivate a positive and inclusive culture within the remote team.
- Organize team-building activities, engagement programs, and initiatives that promote collaboration, morale, and well-being.
- Serve as the point of contact for team members, helping resolve issues and promote healthy work dynamics.
- Performance Management & Productivity:
- Set clear KPIs for remote teams and track performance to ensure alignment with company objectives.
- Identify productivity gaps and implement solutions, including training, coaching, and process improvements.
- Regularly review team performance and provide feedback to enhance individual and collective success.
- Onboarding & Training:
- Design and lead structured onboarding processes for new hires, ensuring smooth transitions and strong integration into the company.
- Collaborate with team leads to create development plans for junior employees, supporting their growth through mentorship programs.
- Create comprehensive training materials and conduct sessions to ensure employees have the skills to excel in their roles.
- Operational Support for Remote Work:
- Oversee remote team productivity by implementing systems for time tracking, communication, and availability.
- Establish clear operational processes to ensure smooth cross-functional collaboration between tech, support, onboarding, and RevOps teams.
- Resolve operational challenges by developing and enforcing best practices that enhance efficiency and reduce bottlenecks.
- Recruitment & Hiring:
- Work closely with the recruitment team to streamline the hiring process for tech, support, and other roles.
- Assist in screening candidates, conducting interviews, and selecting candidates who align with the company’s culture and operational needs.
- Help create a strong talent pipeline and ensure that new hires are properly supported.
Qualifications:
- Education:
- Bachelor’s degree in Business Administration, Human Resources, Operations Management, or a related field.
- Additional qualifications (e.g., MBA, HR certifications) are a plus.
- Experience:
- 5-7 years of experience in operations management or team engagement, particularly in managing remote teams.
- Experience in SaaS, tech, or customer support environments is preferred.
- Proven track record in performance management, culture-building, and driving operational improvements.
- Skills:
- Strong leadership, communication, and interpersonal skills with a focus on remote team engagement.
- Ability to implement process improvements that lead to enhanced productivity and collaboration.
- Proficiency with tools such as Slack, Zoom, Jira, or similar platforms used for remote team management.
- Experience with performance management tools and employee development strategies.
- Familiarity with recruitment and onboarding best practices.
- Personal Traits:
- A collaborative mindset and a passion for creating a positive work environment.
- Proactive, solution-oriented, and able to adapt in a fast-paced, remote work environment.
- A strong communicator who is empathetic and can build trust among remote teams.
Cultural Expectations :
- Commitment to Excellence: You’ll go the extra mile to ensure your teams are supported and successful, with a focus on quality and high performance.
- Empathy & Leadership: You value empathy and strive to lead with understanding and clear communication, helping your team achieve both personal and professional success.
- Proactivity & Ownership: You take ownership of your responsibilities and are not afraid to step up when challenges arise
Our Values :
- Kindness: We assume positive intent, celebrate success, and promote a healthy work environment.
- Trust: We value transparency and authenticity. Trust is the foundation of everything we do.
- Fearlessness: We encourage bold, honest, and candid communication, pushing the boundaries of what’s possible.
- Ownership: We empower individuals to take initiative and own their impact.
- Curiosity: We embrace growth and the continuous evolution of both individuals and the company.
Benefits :
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technology in a dynamic work environment.
- Chance to make a real impact at a growing company that’s revolutionizing the pet care industry.
RunLoyal is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
