Product Owner
Full-time · Remote (India, IST)
About RunLoyal
RunLoyal is a vertical SaaS and payments platform for pet care businesses boarding, daycare, grooming, training, and dog parks. We’re a growing platform with strong product-market fit, a loyal customer base, and an expanding enterprise segment.
Our 2026 north star is profitability. The product engine that gets us there has two speeds: new growth initiatives enterprise, AI, and platform expansion and the current product that hundreds of businesses run their operations on every single day. Both need full-time ownership. Today, only one has it.
We’re hiring a Product Owner to own the second.
About the Role
This is a delivery-side product ownership role for a live, revenue-generating product not a greenfield strategy role. You’ll be the ringmaster for everything the current product needs to stay excellent: the daily flow of customer requests, bugs, and enhancements; the reporting module; sprint planning and backlog health; and the requirements discipline that quality is built on.
This is true lifecycle management: Problem → Solution → Release → Adoption. You don’t hand off at the spec. You diagnose the problem, prioritize it, shape the solution, drive it through release, and then own whether customers actually adopt it. The loop closes with you.
You’ll own the mission of maintaining, nurturing, and improving the product-market fit of the current platform and report to the Head of Product. You’ll work shoulder-to-shoulder with the Head of Engineering, with active weekly collaboration, context, and support from him and the CEO. You are not being dropped into a void you’re being handed a clear mandate with air cover.
Honest framing: this is a fast-moving, founder-driven team in transition. Process exists but isn’t yet consistently enforced. Requirements and documentation are the weakest link in our quality chain. If you need a fully structured environment handed to you, this isn’t your role. If you’ve built that structure before walked into a chaotic, high-velocity team and calmly turned it into a well-run modern SaaS delivery org this is exactly your role, and you’ll have leadership actively backing every process you install.
What You'll Own
1. BAU orchestration and delivery velocity the #1 priority
The daily heartbeat of the product. Incoming support escalations, bugs, feature requests, and chores triaged every morning, prioritized by customer impact, and routed through a tiered SLA model (same-day critical fixes, weekly patches, sprint-level releases). You keep the machine running: healthy backlogs, groomed sprints, clear ownership and estimates on every story, and a release cadence the whole company can rely on. Story discipline is non-negotiable if it’s actionable, it’s a ticket with context, scope, and an owner.
2. The Reporting module a core module you own end-to-end
Reporting is a core product area for our customers, not an afterthought businesses run payroll, taxes, and daily operations on it. It’s also our highest-volume source of requests and our biggest quality gap. You’ll own it as a product module: intercepting every report request, understanding why the customer is asking (the workflow behind the column), writing precise requirements, running the sign-off pipeline with leadership, and managing the engineer workflow through to a correct, verified ship. Deterministic software right to the penny is the bar.
3. Voice of the customer and requirements
You’ll gather and synthesize customer signal continuously support tickets, onboarding blockers, VIP escalations, feature request channels and convert it into crisp, prioritized requirements. Requirements are the primary unit of improvement here: they become the source of test cases, the basis for scope and estimates, and the accountability layer for delivery. Good taste and intuition for the right product direction matter as much as the data you’ll make judgment calls daily on what ships, what waits, and what gets declined.
You’ll run a weekly cadence with key stakeholders Customer Support, Onboarding, and Customer Success so that frontline signal flows into the backlog on a rhythm, not by accident. These teams are your early-warning system; you keep them heard and keep the loop closed on what’s been prioritized, shipped, or declined.
4. QA and delivery practice improvement
Alongside our product-engineering lead, you’ll close the QA gap not by managing testers, but by fixing the upstream causes: missing requirements, missing test cases, missing impact-area knowledge. You’ll drive delivery and engineering practice improvement across the team scoping discipline, peer review culture, release verification. Experience with change management and lifting delivery practices in transitioning teams is a major plus.
5. AI-augmented product operations
AI skills are critical to this role, not a nice-to-have. You’ll set up AI workflows that compress the space between product, design, and engineering requirements drafting, ticket enrichment, customer research synthesis, test case generation, schema-aware solutioning. We operate AI-native across the org (Claude is core stack); you should arrive already working this way and raise the bar for how the team uses it.
Who You Are
- Proven product management or product ownership experience at a B2B SaaS company, with real delivery-side scar tissue you’ve owned live products with daily customer stakes, not just roadmaps. We care about evidence, not years: young mavericks with outsized ownership are as welcome as veterans
- Design, business analysis, or analytics background this is key experience we’ll be evaluating. The strongest candidates for this role came up through one of these crafts and carry it into how they spec, decide, and verify
- A full-lifecycle operator: you can diagnose, prioritize, and build solutions yourself. Those who can go as far as shipping a PR as the highest-fidelity requirements doc will be valued greatly
- Calm amidst chaos. You’ve led or transitioned a chaotic, fast-moving team into a well-run delivery org, and you can describe exactly how you did it
- Ruthless about requirements, documentation, and ticket hygiene you believe process is what makes speed sustainable, and you enforce it without drama
- Strong customer instincts: you dig for the workflow behind the request, and you’re comfortable pushing back on asks that don’t serve the product
- Experience improving QA and engineering delivery practices you understand that quality is designed upstream, not inspected downstream
- AI-native operator. You already run your product workflow with AI in the loop and can show it
- Startup-fit: comfortable with ambiguity, remote-first accountability, and a leadership team that moves fast and expects the same
- Based in India, working IST core hours with flexibility for weekly US-overlap syncs
Bonus points: startup experience, B2B depth, and an entrepreneurial background you’ve built something of your own, or operated like you did.
North Stars
- Velocity and reliability of the BAU delivery engine faster cycle times, predictable releases
- Reporting module accuracy and customer trust zero-defect financial reporting
- Requirements coverage every shipped story traceable to a documented, signed-off requirement
- Healthy, continuously groomed backlog and roadmap for the current product
- Customer retention signal fewer product-quality escalations, faster resolution of blockers
- Feature adoption shipped work measurably used by customers, not just released