A company is made by people for people. Building a “people first” culture is critical to building a positive work environment in your pet business. Building a people first community starts with the founders humbling themselves. During a job interview for a financial position, I was asked, “Are you willing to wash the dishes?”. As funny as it may sound, the company had a strong dishwashing policy. This company called upon all employees to wash dishes in the communal kitchen, whether it was the CEO or an intern. This dishwashing policy built a community ready to serve people.
Other ways of building a people first culture are through positive feedback, surprise appreciation, and team bonding. Pets can easily be incorporated into the mix by bringing your pet to work days, team bonding events at dog parks, and hiking with pets.