The pet industry has, and will, remain a growing industry. It’s a growing market where more and more consumers are buying pets and accommodations for their furry friends. In fact, pet adoptions have gone up by 100% since COVID-19, leaving animal shelters empty and quarantined houses full.
When asking pet owners what would influence their decision when choosing a kennel for their pet, over 83% said that they were interested in switching to a kennel that provides a mobile app. As such, it is apparent that providing a mobile app as a pet daycare, boarding or grooming business will attract more pet owners and improve the experience with existing customers.
When surveying kennel owners crossed with pet owners that utilize kennel services, 89% of users prefer communicating through mobile electronic means, such as a mobile app, text and instant messaging.