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Operating a Socially Distanced Pet Business

Operating a Socially Distanced Pet Business

Operating a Socially Distanced Pet Business

 

Running a socially distant business in the midst of this pandemic is a must right now. Here are our top 5 ways you can operate effectively while still providing great service to your customers.

 

  1. Know  the CDC guidelines

Know your state’s specific guidelines as some have mandated the use of face masks as well as limiting capacity indoors. 

 

Some businesses are also subject to following further regulations issued by the Occupational Health and Safety Administration (OSHA) so make sure you read the fine print for that as well. 

 

  1. Communicate your efforts to your customers

All of your efforts you put into creating a safe and health-conscious atmosphere will all be in vain if your customers aren’t aware of the steps you’re taking to ensure their safety. Notify your customers of your efforts by email campaigns, printed posters, in-app notifications/messaging, or calling customers prior to their appointment (this can also eliminate no-shows and remind customers of their upcoming visit). 

 

The Centers of Disease Control and Prevention (CDC) has created free print resources for businesses to use to communicate to their customers their safety efforts and standards.

 

 

  1. Move from cash to electronic payments

With the recent coin shortage businesses are experiencing, moving from a cash to electronic form of payment is essential to growing your business. Make sure your business is equipped to handle payments on multiple platforms, with some of the easiest to set up being PayPal, Square, and Venmo. This is a great way to show your customers that you’re trying your best to reduce the spread of germs with physical money and replacing that with a method that provides less contact. 

 

 

  1. Invest in equipment and products that promote a healthy environment 

Investing in sanitizers around your facility is an easy and cheap way to show your customers that you truly care about their safety and the quality of their experience at your business. 


Floor markers in crowded spaces that promote social distancing is also another cheap and effective way to show your customers that their safety is paramount in your business.  

 

Look at investing in these products as investing in your business, because it truly is. I know customers really do take that into consideration when deciding to come back to your business or not so that safety impression (especially if that’s their first time at your facility) is crucial in demonstrating a safe and healthy place your customers would trust to leave their pet.

 

Lastly, take advantage of outdoor spaces. This helps your customers better engage in a socially distanced way where they feel more comfortable. 

 

  1. Put your customers first

When your customers interact with your business, you have a responsibility to put your customers well-being as your first priority. While a pandemic really does complicate most every aspect of your business, in the long run it can strengthen your relationship with your customers as your business demonstrates their health and safety as your number one priority. 

 

Sources: US Chamber Funding Circle  

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